They also said they expect to see the language updated in the next 24 hours, but the old language is still in place on the website as of this writing. The phone can be completely naked before and during coverage. That’s part of the language that was incorrect and we’re in the process of updating. To answer your questions, there is no need for a case or protector of any kind. The note about cases and screen protectors pops up in the FAQ section as well, and we followed up again with ZAGG. We’re expecting this to be updated on the website in the next day or two, but definitely can understand the confusion as it stands right now. This language was erroneously included in the terms and conditions as a holdover from preliminary conversations about the plan – it has already been identified with our provider and will be refiled to remove that provision.
No, you do not need to use a ZAGG screen protector or case as a prerequisite.
#Zagg liquid defense review full#
That wording seems a little bit ambiguous - for ZAGG Protect to be in full effect, does your phone have to have a ZAGG case and protector, or not? We reached out for clarification, and ZAGG replied: Any resultant damage from this type of treatment is NOT covered by ADH Coverage. “Abuse” is defined as Your intentional non-utilization of protective items during the use of Your Product, or Your treatment of the Product(s) in a harmful, injurious, or offensive manner that may result in its damage. were provided or made available for use with Your Product it is expected that You will continually use these accessories for protection against damage to Your Product. Protective items such as covers, carrying cases or pouches, etc. This Plan will provide coverage for up to TWO (2) ADH claims over a rolling 12-month period.ĪDH Coverage does not provide protection against wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful, or intentional conduct associated with handling and use of the Product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and Our service providers. ADH is also subject to the Limit of Liability as stated on Your POP. ✚ccidental Damage from Handling Coverage (ADH Coverage): ADH Coverage augments Your Plan by providing protection against sudden and unforeseen accidental damage to Your Product, provided such damage was in the course of regular use of the Product by You, subject to the exclusions below. The full Terms and Conditions say that “This Plan covers Products, that are in good working condition at the time of purchase of this Plan and t hat are protected by a screen protector and/or case purchased by You from the Selling Retailer.”Īnd finally, let’s go over this bit about ADH Coverage and what it does or doesn’t include. ZAGG Protect won’t cover theft or loss of your phone, and nothing in the terms and conditions indicates that they have to provide manufacturer-approved parts for replacement.Īn issue needing a bit of clarification about the ZAGG Protect Terms and Conditions popped up while we were looking at the ZAGG Protect purchase page, where it said ZAGG Protect does not cover failures where the screen protector or protective case were not in use.
There are a few downsides to this particular insurance policy to consider, though. It’s worth noting that your Accidental Damage from Handling¹ coverage will begin 30 days after the day you pay for the insurance (which is basically a waiting period) when you have a claim, you’ll need to take your phone to one of their approved repair locations.Īs far as phone insurance goes, at first glance ZAGG Protect lands on the more affordable side on top of that, during February, ZAGG is sweetening the deal when you purchase ZAGG Protect with $75 credit for use on their site.
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